Overview
Led content strategy and design for a new intranet for Bufetat, Norway's national child welfare agency, working directly on the agency's own project governance documents.
Who This Is For
Global manufacturing or industrial organisations with 5,000-100,000+ employees operating across 50+ countries. Migrating a global corporate intranet to SharePoint Online and needing to improve internal communications and knowledge-sharing across a highly distributed, multilingual workforce.
The Challenge
Bufetat needed a new intranet to replace its existing system, under a project budgeted at NOK 6.5-9.5 million, sponsored by the agency's Director Mari Trommald and led by project owner Elisabeth Ørving and project manager Christian Spidsberg.
Our Approach
The team now behind ECM.DEV reviewed and annotated the agency's own governing project documents, the project mandate and functional requirements, and led the content design process, defined in the delivered methodology as work "led by a senior content advisor working closely with a senior designer". This covered a content audit, top-task workshops, taxonomy, an editorial workflow, and WCAG accessibility compliance ahead of migration. The team produced finished visual design deliverables for the new intranet's homepage, routines, workspace and navigation screens.
Impact
The engagement gave a major government agency a structured, accessibility-compliant content and design foundation for its new intranet, with the project's own governance documents directly shaped by the team's review.
Led by Making Waves (later NoA Ignite)'s content and design lead, managing a multidisciplinary team. Any public information referenced here is used for identification and does not imply endorsement.
Topics
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