Overview
Restructured the English-language content and information architecture of Datatilsynet's website as the regulator deepened cooperation with international counterparts.
Who This Is For
Regulators and public bodies whose English-language content now serves international businesses and peer organisations. This case is most useful if:
- your English pages were written as an afterthought to the national-language site
- international cooperation is increasing your foreign audience
- guidance is hard to find without knowing your internal structure
- you want to benchmark against how peer bodies organise their content
The Challenge
Datatilsynet, Norway's national data protection regulator, was entering closer cooperation with international organisations with similar mandates.
Its English-language pages, covering topics such as cloud services, encryption and workplace privacy, needed restructuring to serve international businesses operating in Norway and staff at peer regulators such as the UK's ICO.
Our Approach
We reworked a defined set of pages and designed the structure around them.
- Page rework: existing English pages rewritten, including cloud services, encryption, and email and file access rights.
- As-is versus to-be comparison: a page-by-page view of the current and proposed English content.
- Peer benchmarking: a competitive analysis against regulators such as the UK's Information Commissioner's Office.
- A new navigation model: a full English content structure built around News, Contact Us, Publications, Regulations, Guidelines, Policies and Reports.
Impact
A clearer entry point for an international audience. Foreign businesses operating in Norway and staff at peer data protection authorities gained a more navigable way into Datatilsynet's guidance.
Structured like its peers. The navigation aligned with how comparable regulators structure their own English content, so international readers find what they expect where they expect it.
An English section is not a translation of the national site. It serves different readers, who arrive with different questions.
Managed while employed at Making Waves (later NoA Ignite). Any public information referenced here is used for identification and does not imply endorsement.
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