Overview
Redesigned the front page, search and personalisation for the Storting's EPiServer-based intranet, working through structured workshops on navigation, search relevance and analytics.
Who This Is For
National or regional government bodies, parliaments, regulatory agencies, or public institutions with 200-5,000 staff. Typically operating under strict data sovereignty, privacy, and accessibility requirements, with internal platforms that have fallen behind modern usability and security standards.
The Challenge
The Storting's EPiServer-based intranet had grown organically: a front page crowded with shortcuts, personalised portals and notices, search results that surfaced too many broad matches on topic tags, and a personalised "My Page" area that needed to work across very different staff roles. Analytics ran on Piwik with premium modules, but the KPIs hadn't yet been defined in a way that matched what the platform could actually measure.
Our Approach
Working through structured workshops with the Storting's own product owner and IT stakeholders over May and June 2017, the engagement covered front-page structure (shortcuts, personalised portals, messages, a calendar-style events view), search relevance (working with Intellisearch's Norwegian synonym search and breadcrumb navigation to fix over-broad topic-tag matches), and a people directory combining a simple staff listing with longer biography blocks for larger profiles. The work also scoped how the intranet's information architecture should relate to EPHORTE, the case-management system already in use, and where Hotjar session recording, used only on the public stortinget.no rather than the intranet, fit alongside Piwik for measurement.
Impact
A workshop-led process that put the Storting's own stakeholders in the room rather than imposing a specification from outside, working through real structural questions (how search, personalisation and org-chart navigation should relate to each other) on a live public-sector platform.
Delivered while employed at Making Waves (later NoA Ignite). Any public information referenced here is used for identification and does not imply endorsement.
Topics
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