Overview
Upgraded the intranet for the Norwegian Parliament, delivering a UX redesign improving content organisation and employee experience within strict public sector data sovereignty, accessibility and privacy requirements. Integrated Episerver CMS with SharePoint for document management, implemented Piwik Pro for privacy-first analytics with no third-party data leakage, and aligned all design decisions to WCAG 2.1 AA accessibility standards.
Who This Is For
National or regional government bodies, parliaments, regulatory agencies, or public institutions with 200-5,000 staff. Typically operating under strict data sovereignty, privacy, and accessibility requirements, with internal platforms that have fallen behind modern usability and security standards.
The Challenge
The organisation intranet was built on a platform that is now ageing, difficult to maintain, and poorly adopted. Content is hard to find, navigation is confusing, and the editorial process is cumbersome. Staff rely on email and informal channels instead. The organisation must also ensure accessibility compliance, data sovereignty, and privacy-first analytics - ruling out many off-the-shelf solutions.
What We Propose
Intranet UX Redesign - User research, navigation design, and content organisation aligned to staff needs and organisational structure. CMS & SharePoint Integration - Architecture connecting the web CMS with SharePoint for document management, search, and collaboration. Privacy-First Analytics - Implementation of Matomo, Piwik Pro, or equivalent - fully compliant with data sovereignty and GDPR requirements. Accessibility Compliance - WCAG 2.1 AA alignment across content, templates, and editorial guidelines. Content Governance - Editorial workflows, ownership model, and lifecycle management suited to public sector accountability requirements.
Why It Matters
Compliance by design - Privacy, accessibility, and data sovereignty built into the architecture, not retrofitted. Employee trust - An intranet staff actually use, reducing reliance on email and informal workarounds. Platform coherence - CMS and SharePoint working together rather than competing as parallel systems.
Over several years, delivered repeated cycles of content strategy, content production and content localisation in up to 20 European and Asian languages for a global industry association serving the seafood sector. Covered web content across three CMS platforms simultaneously, localisation of reports, infographics, video and complex presentations, and multilingual SEO for organic discovery across priority export markets.
Developed a data operations strategy for a professional association to improve member and non-member insights and enable more effective marketing investment decisions. Designed a secure, privacy-compliant data architecture connecting CRM, web analytics and event systems, and implemented data governance processes aligned to GDPR obligations.
Developed a CRM activation strategy and workflow redesign for the advertising sales team of a Nordic digital marketplace, covering both B2B advertiser and B2C platform relationships. Redesigned sales workflows, integrated content and pitch assets into CRM stages, and implemented a pipeline governance model to improve revenue forecasting and sales team adoption.