Overview
Led UX design, information architecture and content strategy for a global Office 365 and SharePoint employee portal for a major shipping and logistics firm. Delivered a navigation and content structure built around how employees find information across a multilingual, globally distributed workforce, with governance and ownership model for sustained quality post-launch.
Who This Is For
Global organisations in shipping, logistics, financial services, or manufacturing with 2,000-50,000+ employees operating across multiple countries. Typically running a legacy intranet or fragmented SharePoint environment that no longer meets the communication and knowledge-sharing needs of a distributed workforce.
The Challenge
The organisation intranet has grown without a coherent strategy. Content is hard to find, navigation reflects internal org structure rather than how employees work, and adoption is poor. Teams resort to email and informal channels. Meanwhile, the organisation has invested significantly in Microsoft 365 but the SharePoint environment is poorly configured - document libraries are inconsistent, governance is absent, and search returns irrelevant results.
What We Propose
Intranet Strategy & Discovery - Stakeholder research, content audit, and employee needs analysis to define the scope, priorities, and governance model. Information Architecture - Navigation design and content organisation structured around how employees find information. SharePoint UX Design - Page templates, navigation patterns, and interaction design optimised for SharePoint Online and Microsoft 365. Content Migration Planning - Taxonomy, metadata framework, and migration approach. Governance & Ownership Model - Editorial roles, content lifecycle policies, and publishing standards.
Why It Matters
Employee adoption - An intranet designed around employee needs, not org structure. Microsoft 365 ROI - Unlocking the value of existing investment by configuring SharePoint correctly from the ground up. Information findability - Taxonomy and search configured so employees locate the right content first time.
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